Frequently Asked Questions
Q. Do you offer a Money-Back Guarantee?
A. Yes! All our packages include a 15 Day Money back Guarantee. (Please note: Only new customers are eligible for our 15 Day Money back Guarantee). If the TOS agreed upon when ordering is violated this also makes you ineligible for the 15 Day Money back Guarantee.
Q. How long does it take for my order to be activated?
A. Your account is normally setup instantly, in some cases within 24 hours from the time you place the order in case of payment verification/ fraud alerts. You will receive an email from Leappy once your order has been approved.
Q. What type of payments do you accept?
A. We accept credit card (Visa, MasterCard, American Express) as well as Bank Wire Transfer.
Q. What type of support do you offer?
A. We offer 24/7 support on all services via email.
Q. How do I submit a ticket?
A. We give you the option of submitting a ticket by simply sending us an email which can be tracked and monitored via our help desk.
Q. Can I add more countries to my list at a later time?
A. Yes, you can upgrade your account at anytime. Please email us and we will take care of your request. Please note: once your plan is upgraded you can not request a downgrade of the same plan for at least one month.
Q. Where are your servers located?
A. We have servers in 60+ different countries.
Q. Does your prices include VAT?
A. VAT is applicable for only Israel National Clients.